IT Support Executive

About the Role

You will manage day-to-day IT support operations across users, devices, software, and office systems. This role requires strong execution, response speed, and process discipline to keep business operations running without disruption.

Responsibilities

• Handle end-to-end IT support requests for hardware, software, access, and connectivity issues
• Troubleshoot hardware, software, network, and login-related problems
• Manage user accounts, access rights, password resets, and software permissions
• Set up and maintain systems for new joiners, transfers, and exits
• Track support tickets, escalations, and closure timelines
• Maintain IT asset inventory, software licenses, and replacement schedules
• Maintain IT documentation, SOPs, and issue resolution records

Requirements

• Strong troubleshooting skills across hardware, OS, software, and basic networking
• Good working knowledge of Windows systems and common office tools
• Ability to manage multiple support requests with timely follow-up
• Clear communication and user-handling skills
• Good understanding of IT asset management and access control
• Ability to work independently and maintain support continuity

Nice to Haves

• Experience with Microsoft 365 or Google Workspace administration
• Familiarity with ticketing systems and remote desktop support tools

Qualification

• Any experience in IT
• Degree or diploma in IT, Computer Science, or related field preferred but not mandatory
• Relevant IT related certifications

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