IT Support Intern

About the Role

You will handle day-to-day IT support tasks across devices, software, user accounts, and office systems. This role is execution-focused and requires strong ownership in resolving issues quickly and keeping systems usable for the team.

Responsibilities

• Provide first-level support for common IT issues
• Troubleshoot hardware, software, network, and login-related problems
• Set up new user devices, email accounts, and access permissions
• Support user onboarding and offboarding for IT assets and accounts
• Track IT tickets, issue status, and resolution timelines
• Maintain records of devices, accessories, and software licenses
• Document common issues and create basic troubleshooting notes

Requirements

• Good understanding of computer hardware, operating systems, and common software issues
• Basic knowledge of Windows, networking, and user account setup
• Ability to troubleshoot issues methodically and work independently

Nice to Haves

• Familiarity with Google Workspace or Microsoft 365 admin basics
• Exposure to remote support tools and ticketing systems

Qualifications

• Diploma or degree pursuing/completed in IT, Computer Science, or related field preferred but not mandatory
• Practical troubleshooting ability is more important than formal certifications

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